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How bob303 Handles Your Personal Information

Your account data — including your registered details, wallet activity across DANA, OVO, and GoPay, and your session history — is held under a clear, specific privacy framework.

Account Data ProtectionDANA, OVO & GoPay Wallet PrivacyYour Right to Access & DeleteCookie & Session ControlsIndonesia-Eligible Regions Only

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We keep your account data inside a controlled environment with access limited to the teams that need it — payment reconciliation, account verification, and fraud screening. No data is sold or shared with third-party advertisers. Here is how each key area works in practice.

Cookies & Session Tracking We use session cookies to keep you logged in and to remember your preferred language and payment method. You can clear these from your browser settings at any time; doing so will log you out of your current session.

Account Security & Verification Account verification uses a one-time code sent to your registered phone number. This OTP step applies when you log in from a new device or request a withdrawal to your DANA, OVO, or GoPay wallet.

Data Retention & Deletion Active account records are retained while your account is open. After closure, we keep a limited set of transaction logs for the period required by applicable regulations in eligible regions, then delete the rest on request.

Who to Contact for Data Changes Requests to access, correct, or remove your personal data go to our account care team via live chat or email. We aim to respond within a reasonable timeframe and will confirm the outcome in writing to your registered contact.

What We Collect and Why It Matters

bob303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bob303, we collect the information needed to verify your identity, process your transactions, and keep your wallet activity secure. This includes your registered name, contact details, device identifiers, and the payment rails you connect — DANA, OVO, or GoPay. We

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do not collect payment credentials directly; transactions are processed through each e-wallet's own secure gateway, so your PIN and balance stay within their system. Session data — the pages you visit, the games you open, and the time you spend — helps us improve how the
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platform works on your device, whether you access from Palembang or anywhere else in Indonesia where local law permits. We retain account data for as long as your account is active and for a defined period after closure, in line with applicable regulations in eligible regions.
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You can request a copy of your stored data or ask us to delete non-essential records at any time by reaching our support team. Availability of this service depends on local law and the region your account is registered in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to update your registered details, or need to request deletion of non-essential account records, our support team handles privacy matters directly. You can reach us through live chat, email, or the in-app help menu — all three routes connect to the same account care team.

Team online

Live Chat

Open the chat icon from any page inside your account. Privacy requests are handled by the account care team, not a general bot.

Email Support

Send your data request or privacy query to our support address. Include your registered account ID so we can locate your records quickly.

In-App Help Menu

From the app, go to Account Settings, then Help, and select Privacy & Data. Submit your request directly from that screen without leaving the app.

Common Questions About Your Data on bob303

These are the questions we hear most from account holders in Indonesia about how their personal and payment data is managed on bob303. Each answer reflects how the platform actually works, not a generic legal summary.

We collect your name, contact details, device identifiers, and the e-wallet you connect — DANA, OVO, or GoPay. Payment credentials like PINs stay inside each wallet's own system and never pass through our servers.

Yes. Send a data access request through live chat or email with your account ID. We will compile your stored records and share them with you, subject to applicable regulations in the eligible region your account is registered in.

Contact our account care team via live chat or the in-app Help menu, select Privacy & Data, and submit a deletion request. We remove non-essential records promptly; a limited transaction log is kept only where local regulations require it.

We do not sell your data or pass it to advertisers. Data is shared only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with verification services required for account security.

Cookies keep your session active and remember your payment preference. You can clear or block them via your browser or device settings at any time. Blocking essential cookies will log you out and may affect how account pages load.

The same privacy framework applies across all eligible regions in Indonesia, including Palembang. Data handling is governed by applicable regulations where your account is registered, and availability depends on what local law permits in your region.

How bob303 Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Privacy

Live Chat

Email Support

In-App Help Menu

Common Questions About Your Data on bob303

01 What personal data does bob303 collect when I open an account?

02 Can I see what data bob303 holds about me?

03 How do I ask bob303 to delete my personal data?

04 Does bob303 share my data with other companies?

05 How does bob303 use cookies and can I turn them off?

06 Is my data handled differently if I access bob303 from Palembang or other cities in Indonesia?

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